Brandinc wants you to be completely satisfied with your purchase. As a result, we offer 100% satisfaction guarantee on all merchandise offerings*. To ensure we meet this standard, we offer only premium, branded merchandise. If you are not completely satisfied with your purchase, we will replace, credit, or refund your order*. Please contact a Brandinc representative via email at customerservice@Brandinc.com within 15 days of delivery of your order and your issue will be resolved. Customer support is available from 8:00 am to 5:00 pm PST Monday through Friday.
* Refunds may require merchandise return.
Brandinc will gladly take back any orders that do not meet your requirements within 15 days of your purchase's arrival. * If you wish to return an item, please notify a Brandinc Representative by email at customerservice@Brandinc.com. We are available from 8:00 am to 5:00 pm PST Monday through Friday. If there is an issue on the quality of your goods, or your order has been mis-shipped, we will take full responsibility. If there is no issue or we are not at fault, we will charge a 20% restocking fee on all returned orders, plus the cost of delivery.
Please DO NOT return the items to an address on the packing materials or the website. In many cases the facility processing the return will not be the same as the one that shipped the goods. Your Brandinc Team will provide you with the specific information needed and will be pleased to address any other questions or concerns at that time.
* Refunds may require merchandise return. Credit will be posted to your account or a refund issued upon receipt and inspection of the returned materials.
Order Changes and Cancellations:
Your Brandinc Team will make every effort, upon your request, to change or cancel your order. If the order has not yet started the production process, no additional charge or cancellation fees will be applied. In the case of changes, the setup fees may vary from the original quote depending on your requirements.
If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. All charges will be a direct pass through from the manufacturer to you. In the case of changes, the setup fees may be different depending on your requirements.
If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.
Copyrights and Trademarks:
By submitting a design to Brandinc, or using logos stored on the site, you warrant and represent that you are the sole, legal owner or licensee of all rights, including copyright, to each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property included in such design.
Further, you warrant and represent that no part of the design: (a) violates or infringes upon any common law or statutory right of any person or entity, including, but not limited to, rights relating to copyrights, trademarks, contract rights, moral rights or rights of public performance; (b) is the subject of any notice of such infringement you have received; or (c) is subject to any restriction or right of any kind or nature whatsoever which would prevent Brandinc from legally reproducing the images or text submitted.
You agree to defend, at your sole expense, any claim, suit, or proceeding brought against Brandinc which relates to, or is based upon, a claim that any portion of the design infringes or constitutes wrongful use of any copyright, trademark, or other right of any third party, provided that Brandinc gives you written notice of any such claim and provides you such reasonable cooperation and assistance as you may require in the defense thereof. You shall pay any damages and costs assessed against Brandinc pursuant to such a suit or proceeding. Further, you agree to indemnify and hold Brandinc harmless from and with respect to any such loss or damage (including, but not limited to, reasonable attorneys' fees and costs) associated with any such claim, suit or proceeding.
All items shown on this web site containing corporate logos or registered trademarks are shown only to illustrate Brandinc logo reproduction capabilities. Purchase of merchandise from Brandinc US in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.